FAQs

We are based at 70 Boston Road, Leicester, LE4 1AW.

Our opening hours are Monday – Friday 8:30 – 5:00

Plain Goods without Customization
We aim to dispatch plain goods within 3-5 working days, depending on stock levels and product availability.

Customized Goods
Production time for personalized (Embroidered or Printed) garments is 7-10 working days, we will always do everything in our power to get an order to you as soon as possible and will keep you informed of the process throughout.

1. You have 14 calendar days to return an item from the date you received it.
2. To be eligible for a return, your item must be unused, in the same condition and in the original packaging that you received it.
3. Your item needs to have the receipt or proof of purchase.
4. You will be responsible for paying for your own shipping costs for returning your item.
5. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you’re struggling to find the right Footwear you can take a look at our ‘Guide to Choosing the Correct Safety Footwear’, which is an informative blog highlighting the key things to look for when purchasing your Footwear and deciphering what of the confusing bits really mean.

You can find the blog here.

If you’re struggling to find the correct head protection for your industry we have created a short buying guide on key things to look for.

You can find the blog here.

Just like our Safety Footwear Guide, we have also created a Work Gloves Guide to assist you in finding the correct Gloves for the job, highlighting the key things to look for and solving what some of confusing bits actually mean.

You can find it here.

Those codes are Safety and Slip Ratings and they correlate to have much protection that particular item of footwear offers.

To read what exactly they mean, we have created a short blog, you can read it here.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the product. All options are outlined on the product page, so look out for customisation options there.